Unhappy with Our Service

If you are unhappy with the way in which we have handled your complaint, you can contact the Legal Services Ombudsman (LSO). The LSO oversees our complaints-handling operations and acts as an independent voice. If you want the LSO to review your file, you should contact the LSO within three months of the date of our decision.

Contacting the LSO

Legal Services Ombudsman
Third Floor
Sunlight House
Quay Street
Manchester
M3 3JZ
Phone: 0845 601 0794
Fax: 0161 832 5446
Email: lso@olso.gsi.gov.uk

If you wish to make a complaint about a member of the Complaints or Investigations staff, you should contact the Complaints or Investigations Manager.